Contact Us

For payments, device restrictions, enrolment, account questions or complaints, contact Kaydso Customer Care.

Visit our office

Customers are welcome to visit. Please call ahead to confirm availability.

Device locked after you paid?

1. Connect your device to mobile data or Wi-Fi.
2. Open the device-management app and use Refresh Status, if available.
3. If access is not restored, call or email Kaydso. Provide your account reference, payment date and payment reference so we can check the payment and restriction.

Kaydso can help with the supported unlock process, including an offline PIN where appropriate. If the affected phone cannot reach us, use another phone or visit the office.

Payment difficulties or a restriction you dispute

Contact us to explain the problem. If you believe your balance or restriction is incorrect, include a short description and the relevant payment reference. Ask Customer Care to review the issue and confirm the next steps.

Keep your information safe

Never share a mobile-money PIN, password or one-time verification code. Use only the payment instructions in your agreement or verified directly with Kaydso. Do not email identity documents unless Kaydso has explained why they are needed and how to provide them securely.

Emergency calls

Use the device's emergency calling option for emergencies. Kaydso Customer Care is for financing and device support.

Read the financing and device-management Terms and Conditions